Gas emergency service
2i Rete Gas S.p.A. and its subsidiary Cilento Reti Gas S.r.l. manage the gas distribution service, making the service available for all served municipalities, 365 days a year, 24 hours a day, through the toll-free number 800.901.313, the Gas Emergency Service is exclusively for emergency reports involving gas and its distribution, such as gas leaks in enclosed or open spaces, irregularity or interruption of gas supply, and/or a damage to the gas distribution network, utility branch systems and metering units.
The Gas Emergency on call service is always available and, if necessary, on-site intervention is carried out completely free of charge. Company personnel ensures their arrival at the scene of the intervention within 60 minutes of the reported call.
- Dial the Gas Emergency Number 800.901.313 using any telephone device: within seconds you will be connected to an operator who shall promptly assist you.
- During the call with the operator, you will be asked simple questions to better understand the type and extent of the complaint, and in order to provide the local competent technical personnel with the necessary information to take action in a timely manner. In addition, based on the reported event, for your own and others' safety, you will be given appropriate safety instructions to follow.
- Follow the safety directions given by the operator and wait for technical personnel who will be at the intervention scene within a maximum of 60 minutes.