2i Rete Gas | 2i Rete Gas for end customers | Complaints, reports or requests for information

Complaints, reports or requests for information

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We currently operate across the whole of Italy, as gas distribution concessionaire in over 2,000 municipalities.

Since we consider customer satisfaction a focal point for continuous organisational improvement, this section is dedicated to End Customers should they need to request any information regarding distribution activities or report any issues.

Definitions:

  • Written request for information: all written communications sent to the distribution company, also electronically, in which the applicant requests information about the natural gas distribution service not related to a perceived problem.
  • Written complaint: all written communications sent to the distribution company, also electronically, in which the applicant expresses complaints about the inconsistency of the natural gas distribution service provided with one or more requirements defined by laws or administrative provisions, service regulations, or about any other aspects relating to the relationship between the company and the applicant.

Please select your municipality below to download the form for submitting complaints or requests for information.



 
 
 
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