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2i Rete Gas | Privacy policy and use of cookies

Privacy policy and use of cookies

Information on personal data PROCESSING pursuant to article 13 of EU Regulation 2016/679 (hereinafter, GDPR)

In this privacy notice, the 2i Rete Gas Group refers to 2i Rete Gas S.p.A., concessionaire that operates in the public distribution of natural gas, and its associated companies and subsidiaries, representatives, employees as well as any partners. 

The 2i Rete Gas Group, as Data Controller, hereby informs you that pursuant to Article 13 of EU Regulation 2016/679 (hereinafter, “GDPR”) the Personal Data provided through this website may be subject to processing, in compliance with the aforementioned regulation and confidentiality obligations, according to the procedures and for the purposes described below. It also informs you that the company Cogitek S.r.l., with registered office in Rome, Via Fregene, 14, VAT and Tax Identification Number 06012550015 (referent Mr Pierantonio Piana, email: has been appointed as Data Protection Officer.


Pursuant to Article 4, Point 2 of the Regulation, processing refers to “any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.”


Please note that (without prejudice to the request for your consent in the cases required by law) the Personal Data you provide may be made accessible for the aforementioned purposes:

  • to the employees and collaborators of the Data Controller, as persons authorised to process data, or to Group companies present in the European Union, which may act as independent Data Controllers, or as Data Processors if appointed for the purpose;
  • to third-party companies or other entities that carry out outsourced activities on behalf of the Data Controller in the capacity of external processors;
  • to the subjects to whom disclosure is required by law, who will process your data as Data Controllers.


The Data Controller will process your Personal Data for the achievement of specific purposes and only in the presence of a specific legal basis provided for by the applicable law on privacy and personal data protection. Specifically, your data will be processed for purposes related to the reciprocal obligations deriving from the contractual relationship established and the Data Controller will only process your Personal Data in the presence of one or more of the following legal bases:

  • you have given free, specific, informed, unambiguous and express consent to the processing;
  • the processing is necessary for the performance of obligations envisaged by the contract with the data subject (natural/legal person);
  • for the realisation of all operational and management activities pertaining to the contract (e.g. invoicing, credit protection, administrative, management and organisational services functional to the performance of the contract);
  • in the presence of a legitimate interest of the Data Controller;
  • the Data Controller is required to process Personal Data by law;
  • in case of specific consent, for statistical surveys on the degree of customer satisfaction;
  • in case of specific consent, for communications about commercial initiatives promoted by Group Companies.

The processing of your Personal Data does not require consent, pursuant to Article 6, Letters b), c) and d) of the GDPR, when strictly necessary for the following purposes: 

  • the performance of obligations envisaged by the contract in place with the data subject (natural/legal person);
  • the fulfilment of legal obligations by the Data Controller;
  • the performance of a public interest task.

No profiling activities will be carried out on the data communicated.


The processing of your Personal Data is carried out by means of the operations indicated in Article 4, Point 2, of the GDPR and more precisely: collection, recording, organisation, storage, consultation, adaptation or alteration, retrieval, use, erasure or destruction of data. The data will be processed using tools that guarantee security and confidentiality and may also be performed using automated tools to store, manage and transmit the data.

Please note that your Personal Data will be:

  • processed lawfully and correctly;
  • collected and recorded for specific, express and legitimate purposes and used in other processing operations compatibly with such purposes;
  • exact and, if necessary, updated;
  • relevant, complete and not excessive in relation to the purposes for which it is collected or subsequently processed;
  • stored in a form that allows identification of the data subject for a period of time no longer than that necessary for the purposes for which it is collected or subsequently processed.


The Personal Data processed for the purposes mentioned above will be stored according to the principles of proportionality and necessity, and in any case until the purposes of the processing have been fulfilled.

Your Personal Data will normally be kept for the duration of the contractual relationship with the Data Controller, without prejudice to the need for the collection of residual credits and/or the management of data in the event of any disputes or complaints, such as those concerning invoices issued or the performance of the services requested.

In any case, your Personal Data will be automatically erased 10 years after the termination of the contractual relationship, without prejudice to the possible retention of the same where necessary for the purposes of managing on-going legal actions or the fulfilment of specific legal obligations.


Personal Data is stored in electronic archives located in Italy and in the EU; no personal data is transferred to third countries or international organisations.


It being understood that you have the right to object, in whole or in part:

  • to the processing of your personal data, for legitimate reasons, even if relevant for the purpose of the collection;
  • to the processing of your personal data for the purpose of sending advertising materials, direct sales or for the performance of market research or commercial communications;

please note that the provision of data for the purposes mentioned in Article 2 is compulsory and in the absence of the same, the requested activity may not be carried out. In this regard, it is specified that the acquisition of data that has or shall be requested is an essential prerequisite for the performance of the activities requested on the portal and that any refusal to provide the data requested at the time of collection may make it objectively impossible for the undersigned to establish or regularly conduct a contractual relationship with you.


In your capacity as data subject, you are guaranteed the rights referred to in Article 15 et seq. of the GDPR and in particular:

  • the right to obtain confirmation of the existence or non-existence of personal data and communication of the same in an intelligible form, and to be informed of the origin, purpose and methods of processing;
  • the right to obtain indication of the identification details of the data controller, the data processors and the subjects or categories of subjects to whom your Personal Data may be communicated;
  • the right to verify the accuracy of your Personal Data and to request additions, updates or corrections;
  • the right to request the erasure, transformation into anonymous form or blocking of personal data processed in violation of the law, as well as the limitation thereof pursuant to the law and in any case to oppose the processing of your personal data for legitimate reasons, except as provided for under Article 17, Paragraph 3, of the GDPR Regulation;
  • the right to data portability as well as the right to submit a complaint, report or appeal to the Italian Data Protection Authority, provided the conditions are met.

For more information on your Personal Data, please contact the Data Protection Officer at the following email address:

Please remember that you are entitled to submit complaints to the Italian Data Protection Authority via:

  • registered letter with return receipt addressed to Garante per la protezione dei dati personali, Piazza di Monte Citorio, 121, 00186 Rome;
  • email to the address:, or;
  • fax to the number: +39 06 69677.3785.

Informative Cookie Policy of

This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Website and delivery of the Service

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Other activities involving the use of Trackers


This Website uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Ireland Limited)

    Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data processed: Tracker and Usage Data.

    Place of processing: Ireland – Privacy Policy – Opt Out.

Targeting & Advertising

This Website uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.

  • Advertising

    This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
    In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

    Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

    Quantcast Advertise (Quantcast International Limited)

    Quantcast Advertise is an advertising service provided by Quantcast International Limited.

    Personal Data processed: Tracker and Usage Data.

    Place of processing: Ireland – Privacy Policy – Opt out.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Advertising industry specific opt-outs

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Owner and Data Controller

2i Rete Gas S.p.A. - Via Alberico Albricci, 10, 20122 Milano (MI) Italia

Owner contact email:

Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

  • Personal Data (or Data)

    Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

  • Usage Data

    Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

  • User

    The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

  • Data Subject

    The natural person to whom the Personal Data refers.

  • Data Processor (or Data Supervisor)

    The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

  • Data Controller (or Owner)

    The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

  • This Website (or this Application)

    The means by which the Personal Data of the User is collected and processed.

  • Service

    The service provided by this Website as described in the relative terms (if available) and on this site/application.

  • European Union (or EU)

    Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

  • Cookie

    Cookies are Trackers consisting of small sets of data stored in the User's browser.

  • Tracker

    Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

  • Legal information

    This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

    This privacy policy relates solely to this Website, if not stated otherwise within this document.

Latest update: February 25, 2021

iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.